sg5 Privacy Policy

When you register and use sg5, we collect personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically, including your IP address, device type, browser version, and session activity logs, to help us maintain platform security and improve your experience. Identity verification documents may be requested when you make a withdrawal or when our compliance team requires additional confirmation of your identity. We only collect information that is relevant and proportionate to the purpose for which it is needed, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

sg5 uses your personal information to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional updates about new games and offers. Technical data helps us detect and prevent fraud, investigate suspicious activity, and ensure that the platform remains fair and secure for all registered members. We may also use aggregated, anonymised data for internal analytics to understand how players interact with the platform and to improve our features over time. We do not use your personal information for any purpose that is incompatible with the reasons it was originally collected.

sg5 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, but only to the extent necessary for them to perform their services on our behalf. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.

Your personal data is stored on secure servers and protected using industry-standard encryption, access controls, and monitoring systems. We retainyour personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and our regulatory obligations. Once your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. We implement technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure, and we regularly review these measures to ensure they remain effective. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential at all times.

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is being processed, and to access a copy of the information we hold about you at any time. You may request corrections to any inaccurate or incomplete data, and you have the right to object to the processing of your personal information in certain circumstances. You also have the right to request the erasure or blocking of your data when it is no longer necessary for the purpose it was collected, subject to our legal and regulatory retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will respond to your request within a reasonable timeframe in accordance with applicable law.

sg5 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements that benefit the most users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality on the platform. By continuing to use sg5 after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through the platform or by email. Your continued use of sg5 after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any questions about this policy or how your data is used, please visit our FAQ page for further guidance.